Privacy Policy

A LEGAL DISCLAIMER

Introduction

Firefly Health After Hours Urgent Care ("Firefly Health," "we," "our," or "us") is dedicated to protecting the privacy of our patients and visitors to our website. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit www.fireflyhealth.com (the "Website") or use our services.

By using our Website, you consent to the data practices described in this policy. If you do not agree with these terms, please do not use our Website.

Information We Collect

Personal Information: We may collect personal information that you voluntarily provide to us, including but not limited to your name, address, email address, phone number, payment details, and any other information you choose to provide. This information is collected when you use our services, fill out forms, or contact us.
Non-Personal Information: We may collect non-personal information, such as demographic data (e.g., age, gender, income level), browser type, IP address, and operating system. This information helps us improve our services and enhance your experience on our Website.

How We Use Your Information

Firefly Health uses the information we collect to:

Provide and improve our services.
Process transactions and send related information, including purchase confirmations and invoices.
Communicate with you about new services, promotions, or other information that may be of interest.
Respond to your inquiries, questions, and feedback.
Analyze usage trends and assess the performance of our Website.
Comply with legal obligations and protect our rights and property.

Information Sharing and Disclosure

We do not sell, rent, or lease your personal information to third parties. However, we may share your information:

With service providers who assist us in operating our Website and providing our services, subject to confidentiality agreements.
To comply with legal requirements, including responding to subpoenas, court orders, or other legal processes.
To protect the safety and security of our users and the public.

Non-Marketing Communications

We may contact you for non-marketing purposes, such as account updates, security alerts, or other important notices. If necessary, we may also use public means, such as website announcements, to inform you of critical information.

Children’s Privacy

Firefly Health does not knowingly collect personal information from children under the age of 13 without parental consent. If we discover that we have inadvertently collected such information, we will take immediate steps to delete it. Parents or guardians who believe we may have collected information from a child under 13 should contact us immediately.

Your Choices

You have the right to opt out of receiving marketing communications from us. You can do so by following the unsubscribe instructions in our emails or contacting us directly. Please note that even if you opt out of marketing communications, we may still send you non-marketing communications.

Third-Party Links

Our Website may contain links to third-party websites. Firefly Health is not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any websites you visit.

Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. Our Website employs Secure Socket Layer (SSL) encryption to protect sensitive data transmitted online. However, please be aware that no method of transmission over the Internet is completely secure.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly. By continuing to use our Website after changes are posted, you agree to the revised policy.

If you have any questions or concerns about this Privacy Policy, please contact us at